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  • 3 Easy Steps to Cancel Your Curology Subscription

    3 Easy Steps to Cancel Your Curology Subscription

    3 Easy Steps to Cancel Your Curology Subscription
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    Are you a Curology subscriber who’s prepared to maneuver on? Whether or not you have discovered a special skincare routine that works higher for you otherwise you’re merely wanting to avoid wasting cash, canceling your Curology subscription is an easy course of. On this article, we’ll information you thru the steps concerned in canceling your Curology subscription and reply some regularly requested questions concerning the cancellation course of. By the top of this text, you will have all the data it is advisable cancel your Curology subscription rapidly and simply.

    To cancel your Curology subscription, you’ll be able to both do it on-line or by telephone. In case you select to cancel on-line, you are able to do so by logging into your Curology account and clicking on the “Cancel Subscription” hyperlink. You’ll then be prompted to substantiate your cancellation. In case you select to cancel by telephone, you’ll be able to name Curology’s customer support quantity at (844) 428-7656. A customer support consultant will be capable to help you with canceling your subscription.

    After you have canceled your Curology subscription, you’ll not be charged for the service. Additionally, you will not obtain any merchandise from Curology. When you have any unused merchandise, you’ll be able to hold them or return them to Curology for a refund. To return merchandise, you have to to contact Curology’s customer support crew. They’ll offer you a return delivery label and directions on how one can return the merchandise.

    Contacting Curology’s Buyer Assist

    If it is advisable cancel your Curology subscription, the best method to take action is by contacting their buyer assist crew. You may attain them by means of the next strategies:

    By Cellphone:

    You may name Curology’s buyer assist line at 888-287-6564. Their telephone strains are open from Monday to Friday, 9:00 AM to six:00 PM EST.

    By E mail:

    You may ship an electronic mail to Curology’s buyer assist crew at assist@curology.com. They usually reply to emails inside 24 enterprise hours.

    By Reside Chat:

    You too can chat with a Curology buyer assist consultant on-line. To entry the stay chat, go to Curology’s web site and click on on the “Chat with us” button positioned on the backside proper nook of the display screen.

    By Mail:

    You may write a letter to Curology’s buyer assist crew on the following tackle:

    Curology
    13624 Fourth St.
    Suite 330
    Livonia, MI 48150

    When contacting Curology’s buyer assist crew, please have your account data prepared, together with your identify, electronic mail tackle, and subscription particulars.

    Utilizing Curology’s On-line Kind

    To cancel your Curology subscription utilizing the net type, observe these detailed steps:

    1. Signal In to Your Account

    Go to the Curology web site and log in to your account utilizing your electronic mail tackle and password.

    2. Entry the Subscription Administration Web page

    1. Hover over your identify within the prime proper nook of the web site.
    2. Within the drop-down menu, choose “Account Settings”.
    3. Underneath the “My Subscription” tab, click on on “Handle Subscription”.

    3. Submit the Cancellation Request

    1. On the backside of the “Handle Subscription” web page, click on on the “Cancel My Subscription” button.
    2. Comply with the on-screen prompts to substantiate your cancellation. You may be requested to supply a cause for canceling.
    3. Click on on the “Cancel Subscription” button to finish the cancellation course of.
      Notice: You’ll obtain a affirmation electronic mail as soon as your Curology subscription has been canceled. You’ll proceed to obtain entry to your Curology account and any merchandise you could have already bought till the top of your present billing cycle.
      You too can use the “Pause Subscription” button on the “Handle Subscription” web page to briefly droop your subscription. This may forestall you from being charged till you reactivate it.

      Cancellation through E mail

      Canceling your Curology subscription through electronic mail is an easy and handy course of. Comply with these steps to submit your cancellation request:

      1. Draft an electronic mail to assist@curology.com.

      2. Within the topic line, clearly state your intent to cancel your subscription.

      3. Within the physique of the e-mail, present the next particulars:

        • Your full identify
        • Your Curology account electronic mail tackle
        • The rationale on your cancellation (non-compulsory)
        • Request to cancel your subscription and discontinue all future shipments and prices.

      4. Evaluation your electronic mail for accuracy, making certain that you’ve included all mandatory data.

      5. Ship the e-mail.

      Response Time

      Curology usually responds to cancellation requests inside 1-2 enterprise days. As soon as processed, your subscription will likely be canceled, and no additional prices will likely be made to your account.

      Further Notes

      It is necessary to notice that Curology doesn’t supply refunds for unused merchandise. When you have any merchandise that you simply not want, you’ll be able to contact Curology’s buyer assist to rearrange for a return or change.

      For additional help or any further questions, you too can check with Curology’s support website.

      Notifying by means of the Curology App

      In case you choose to cancel your subscription by means of the Curology app, observe these steps:

      1. Open the Curology app in your cell machine.
      2. Faucet on the “Account” tab.
      3. Scroll down and faucet on “Handle Subscription”.
      4. Click on on the “Cancel Subscription” button.
      5. Comply with the on-screen directions to substantiate your cancellation.
      Cancel Subscription Choices Directions
      Through Curology App
      1. Open app
      2. Account tab
      3. Handle Subscription
      4. Cancel Subscription button
      5. Verify

      Please observe that in case you cancel your subscription by means of the Curology app, any remaining steadiness in your account will likely be refunded to your authentic fee methodology.

      Addressing Particular Circumstances

      Life throws sudden curveballs once in a while, and your skincare routine may need to hit a pause. Here is how Curology handles cancellation underneath particular circumstances:

      Medical Situations

      If a medical situation prevents you from utilizing Curology merchandise, you’ll be able to request a cancellation by offering proof from a healthcare skilled. The cancellation will likely be efficient from the date of the request.

      Monetary Hardship

      In case of economic hardship, Curology provides a short lived pause in your subscription. You may contact buyer assist to request a pause, which may be for no less than one month and as much as three months. Throughout this time, your subscription will likely be inactive, and you will not be charged for any shipments or providers.

      Shifting Overseas

      In case you’re shifting exterior of Curology’s delivery zones, you’ll be able to cancel your subscription by offering proof of your transfer. The cancellation will likely be processed as soon as the proof is verified.

      Product Points

      Within the unlikely occasion that you simply expertise extreme or sudden reactions to Curology merchandise, it’s best to discontinue use and get in touch with buyer assist instantly. They’ll aid you perceive the state of affairs and information you thru the cancellation course of if mandatory.

      Subscription Adjustments

      Curology understands that your skincare wants may change over time. In case you want to make modifications to your subscription, akin to skipping a month or switching supply frequency, you are able to do so by logging into your account or contacting buyer assist.

      Keep in mind, the cancellation insurance policies talked about above are supposed to present flexibility and assist in varied conditions. When you have any particular circumstances not coated right here, do not hesitate to achieve out to Curology’s buyer assist crew for help.

      Deactivating Subscription vs. Cancellation

      Deactivating your Curology subscription briefly pauses your account, whereas cancellation completely terminates it. Think about the next earlier than making a call:

      • Deactivating: Your subscription will likely be paused, and you will not obtain any additional shipments or be charged till you reactivate.
      • Cancellation: Your subscription will likely be terminated instantly, and you’ll not obtain any shipments or be charged. Any unused merchandise will likely be forfeited.

      How you can Deactivate Your Subscription

      1. Log in to your Curology account.
      2. Click on on “Account Settings” within the prime proper nook.
      3. Underneath “Subscription,” click on on “Handle Subscription.”
      4. Click on on the “Deactivate Subscription” button.

      How you can Cancel Your Subscription

      1. Log in to your Curology account.
      2. Click on on “Account Settings” within the prime proper nook.
      3. Underneath “Subscription,” click on on “Cancel Subscription.”
      4. Comply with the prompts to finish the cancellation course of.

      Essential Issues When Canceling

      Earlier than canceling your subscription, pay attention to the next:

      Cancellation Deadline Refund Coverage
      Should be canceled 7 days earlier than the subsequent billing cycle No refunds can be found for canceled subscriptions

      When you have any excellent prices, they are going to be processed inside 3-5 enterprise days of cancellation.

      Issues for Lively Orders

      1. Curology Shipments

      When you have energetic Curology shipments, you have to to cancel these individually. You are able to do so by means of your account dashboard or by contacting buyer assist.

      2. Upcoming Fees

      When you have an upcoming cost scheduled, it could be processed earlier than your cancellation takes impact. You may test your account dashboard for the subsequent billing date.

      3. Refunds

      Refunds are usually not usually issued for unused merchandise after cancellation. It’s possible you’ll contemplate forwarding or donating any unopened merchandise.

      4. Product Returns

      Curology provides a 60-day money-back assure for unused merchandise. You may return these merchandise after canceling your subscription to obtain a refund.

      5. Free Trial Orders

      In case you signed up for a free trial, you might have to cancel earlier than the top of the trial interval to keep away from being charged for a full subscription.

      6. Subscription Containers

      In case you obtain Curology merchandise in a subscription field, you might have to cancel the subscription by means of the field supplier’s web site.

      7. Recurring Funds

      When you have arrange recurring funds by means of a third-party service like PayPal, you have to to cancel these individually.

      8. Contacting Buyer Assist

      When you have any particular questions or considerations about canceling your Curology subscription, it’s endorsed to contact buyer assist immediately. They will present personalised help and ensure the cancellation course of on your account.

      Retaining Entry to Method Historical past

      To retain entry to your formulation historical past after canceling Curology, you could have two choices:

      Choice 1: Obtain Your Information

      1. Log in to your Curology account on the web site.
      2. Click on on “My Account” within the prime proper nook.
      3. Choose “My Method Historical past” from the sidebar.
      4. Click on on “Obtain Method Historical past” on the backside of the web page.

      Choice 2: Request a Copy

      In case you’re unable to obtain your formulation historical past, you’ll be able to request a duplicate by:

      Technique Steps
      E mail Ship an electronic mail to assist@curology.com with the topic line “Request Method Historical past Copy.”
      Mail Write a letter and mail it to: Curology Buyer Assist, 750 Battery Avenue, Suite 900, San Francisco, CA 94111

      Your request will likely be processed inside 10 enterprise days. You will obtain an electronic mail containing a hyperlink to obtain your formulation historical past. The hyperlink will expire after 30 days, so you should definitely obtain it promptly.

      Notice that Curology might cost a small price for offering a bodily copy of your formulation historical past.

      Various Cancellation Choices

      In case you’re having hassle canceling your Curology subscription by means of the principle channels, you’ll be able to attempt these different choices:

      1. E mail Curology Buyer Assist

      Draft an electronic mail to assist@curology.com requesting the cancellation of your subscription. Be sure you embody your full identify, electronic mail tackle, and account data. Present a short clarification on your cancellation and fasten supporting paperwork if relevant.

      2. Contact Curology through Social Media

      Attain out to Curology’s buyer assist crew through their social media platforms like Fb, Twitter, or Instagram. DM or ship a message stating your cancellation request, offering mandatory particulars and causes. A assist consultant will information you thru the method.

      3. Ship a Letter

      If different strategies fail, compose a proper letter requesting the cancellation of your subscription and mail it to:

      Handle: Curology
      1131 Folsom St, Ste 1905
      San Francisco, CA 94103

      Embrace your account particulars, cancellation date, and signature within the letter.

      How you can Cancel Curology

      In case you’re not utilizing Curology, you’ll be able to cancel your subscription at any time. Here is how:

      1. Log in to your Curology account.
      2. Click on on “My Account” within the prime proper nook of the display screen.
      3. Underneath “Subscription,” click on on “Cancel Subscription.”
      4. Comply with the prompts to substantiate your cancellation.

      Your subscription will likely be canceled instantly, and you’ll not be charged for any future shipments.

      Folks additionally ask

      Can I cancel Curology anytime?

      Sure, you’ll be able to cancel Curology anytime. There are not any cancellation charges.

      How a lot does it price to cancel Curology?

      Curology doesn’t cost any cancellation charges.

      Do I have to return my Curology merchandise after I cancel?

      No, you don’t want to return your Curology merchandise if you cancel. You may hold or discard them.